Privacy Policy

Who we are

EL Hopenest Services Ltd is a domiciliary care provider preparing to deliver home care and support services across Greater Manchester. For data protection purposes, EL Hopenest Services Ltd is the controller for personal information collected through this website and related enquiries.

Information we collect

We may collect your name, contact details, postcode, enquiry details, care needs, recruitment information, CVs, and any information you choose to provide through our forms, email, phone calls, or other communications.

How we use information

We use personal information to respond to enquiries, arrange care assessments, consider job applications, manage safeguarding and quality obligations, keep records, improve our services, and meet legal or regulatory duties.

Lawful bases

Depending on the context, we process information because it is necessary to respond before entering into a service contract, perform a contract, comply with legal obligations, protect vital interests, support legitimate business interests, or because you have given consent.

Special category data

Care enquiries may include health or care-related information. We only process this where necessary for care assessment, safeguarding, health and social care purposes, legal obligations, or with explicit consent where required.

Sharing information

We may share information with authorised staff, care management system providers, professional advisers, regulators, safeguarding bodies, local authorities, healthcare professionals, recruitment service providers, and IT suppliers where necessary and lawful.

Cookies and analytics

This website uses essential storage needed for basic site functions and to remember cookie choices. With your permission, we use Google Analytics through Google Tag Manager to understand visits, popular pages, and website enquiries. Analytics is set to denied by default and is only enabled if you accept analytics cookies.

You can change your analytics choice at any time using the Cookie settings button. We do not send names, phone numbers, email addresses, care notes, CVs, or form field values to Google Analytics.

How long we keep information

We keep personal information only for as long as necessary for the purpose collected, including service delivery, recruitment, legal, insurance, safeguarding, accounting, and regulatory record-keeping requirements.

Your rights

You may have rights to access, correct, erase, restrict, object to processing, request data portability, and withdraw consent where processing is based on consent. Some rights are subject to legal limits, especially where records must be kept for care, safeguarding, or legal reasons.

Security

We use appropriate organisational and technical measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

Complaints

If you have a concern about how we handle your information, contact us first at [email protected]. You can also contact the Information Commissioner's Office at ico.org.uk/make-a-complaint.

Updates

This policy should be reviewed before launch and updated whenever our services, systems, cookies, or legal obligations change.